Communication Skills

My husband is Senior Lead Quality Assurance. Basically, he leads a team that tests software before he goes on the market.   He works from home a few days a week and has frequent conference calls during these days.  I often listen as he can take a call that is utter chaos as people are blaming each other for the reason why a product does not work and turn the conversation into something productive with everyone taking a part to get the project done. I often ask him "how do you do that?"  His response is "you just have to know how to get each person to do what you want them to do and be happy about it."  I think that is not easy, I can't do that.  I would love to be able to lead a team the way that he can as far as getting people to listen and do what needs to be done.  He doesn't raise his voice, he just says we have a problem and how are we going to fix it.  He hears everyone's ideas and the team states which one is best or often a combination of answers. People then volunteer to take different parts and work on it. 
I want to model some of my communication like him. He knows each person on his team, what they are good at, and what words to use to motivate them.   He gives each person time to talk and the team as a whole makes the decision and he guides it to the answer he wants without them realizing it.  Each person feels valued and important which is what makes him a great team leader.